Frequently asked questions
Quick answers about billing, data handling, editing workflows, and support for Rapid Entry.
1. How do I save changes?
Use the Save button in the toolbar or the keyboard shortcut shown in the app. Rapid Entry tracks pending changes and sends them to Shopify in the background, so you can keep working while batches finish.
2. Can I undo edits?
Yes. Undo and redo work for unsaved edits in the current session. After a change has been saved back to Shopify, you can still reverse it by editing the value again in Rapid Entry or in Shopify Admin.
3. What can I edit?
Rapid Entry is built for product, variant, inventory, and metafield workflows. Available columns depend on your store data, the current view mode, and your selected plan.
4. How does billing work?
Merchants choose a plan during onboarding. Billing is handled through Shopify, and the current launch pricing uses a 60-day free trial before charges begin.
5. Do you store my product catalog?
Shopify remains the system of record for catalog data. Rapid Entry stores merchant records, billing metadata, and app preferences needed to operate the app, but it does not maintain a separate local product database as a source of truth.
6. What happens if I uninstall the app?
When Shopify sends an uninstall or shop data redaction event, Rapid Entry deletes the relevant merchant records from application storage according to the privacy policy.
7. How do I get help?
Email [email protected] with your store URL, the issue you are seeing, and any screenshots or reproduction steps. That is the fastest path for support and review follow-up questions.